10 Best Live Chat Plugins For Your WordPress Website

• By Archit Prajapati
• 27-04-2023
• Web Development

In today's digital age, having a website is crucial for any business or individual looking to establish an online presence. However, simply having a website is not enough. To be successful, a website needs to provide a positive user experience, engage visitors, and convert them into customers. One of the most effective ways to achieve this is through the use of live chat plugins.

In recent years, live chat plugins have gained popularity due to their ability to provide real-time communication between website visitors and owners. As a result, businesses can offer customers quick and personalized customer service, which can lead to increased customer loyalty and satisfaction.

Moreover, live chat plugins can help businesses increase conversions by providing assistance to potential customers in real-time. If a customer has a question or concern, they can ask for help right away, increasing the chances of them making a purchase. Additionally, live chat plugins can be used to offer personalized recommendations or discounts, further encouraging customers to make a purchase.

Live chat plugins can also help reduce bounce rates, which refers to the percentage of visitors who leave a website after viewing only one page. By providing quick answers to customer queries and engaging with them proactively, live chat plugins can increase the chances of visitors staying on a website longer and ultimately making a purchase. These have been the strong reasons why WordPress development companies suggest incorporating live chat plugins into ecommerce or service websites.

There are many live chat plugins available for websites, but one of the most popular platforms for building websites is WordPress. WordPress is a free and open-source content management system that powers over 43% of all websites on the internet. It offers a wide range of customization options, including the ability to add live chat plugins.

In this article, we will discuss the importance of live chat plugins for a website, the benefits they offer, and some of the best live chat plugins available for WordPress. We will also provide tips for choosing the right live chat plugin for your website and optimizing its use to achieve maximum benefits. By the end of this article, you will have a clear understanding of how live chat plugins can help improve your website's user experience, increase conversions, and ultimately grow your business.

What is WordPress Live Chat?

WordPress live chat is a communication channel that allows website visitors to communicate with website owners or representatives in real-time. A small chat box pops up on the screen as a form of text-based customer support on a website. In addition to improving customer experience and satisfaction, WordPress live chat can also boost conversions and reduce bounce rates.

Live chat plugins for WordPress websites can be installed easily and customized to match the website's branding and design. The chat box can be placed in different locations on the website, such as the bottom right or left corner, and can be set to appear after a certain amount of time or when a visitor performs a specific action, such as scrolling to a certain point on the page.

WordPress live chat allows businesses to offer quick and personalized responses to customer queries, which can help build trust and credibility. It can also help increase conversions by providing real-time assistance to potential customers. Moreover, live chat plugins can be used to engage with customers proactively, reducing the chances of them leaving the website before making a purchase. Overall, WordPress live chat is a valuable tool for any business looking to improve its online presence and customer support.

Importance of Live Chat Plugins For a Website

Live chat plugins have become increasingly important for websites, especially for businesses looking to provide excellent customer support and improve their online presence. Here are some reasons why live chat plugins are crucial for any website:

Improved Customer Experience: Live chat plugins provide customers with quick and personalized responses to their queries, which can improve their overall experience on a website. Customers don't have to wait for hours or days to receive an email response or make a phone call to get their issues resolved. This can help build trust and credibility with customers, leading to increased loyalty and repeat business.

Increased Conversions: Live chat plugins can help increase conversions by providing real-time assistance to potential customers. If a customer has a question or concern, they can ask for help right away, increasing the chances of them making a purchase. Moreover, live chat plugins can be used to offer personalized recommendations or discounts, further incentivizing customers to make a purchase.

Reduced Bounce Rates: Bounce rate refers to the percentage of visitors who leave a website after viewing only one page. Live chat plugins can help reduce bounce rates by providing quick answers to customer queries, increasing the chances of them staying on the website longer. Moreover, live chat plugins can be used to engage with customers proactively, reducing the chances of them leaving the website before making a purchase.

Competitive Advantage: Live chat plugins are becoming increasingly popular, and businesses that offer live chat support can have a competitive advantage over those that don't. Customers expect quick and personalized responses to their queries, and businesses that can provide this through live chat support are more likely to attract and retain customers.

Cost-effective: Live chat plugins are a cost-effective way to offer customer support. Compared to phone support or email support, live chat support requires fewer resources and can handle multiple chats simultaneously. This can help businesses save time and money while still offering excellent customer support.

Overall, live chat plugins are an essential tool for any website looking to improve its customer support and online presence. They offer numerous benefits, including improved customer experience, increased conversions, reduced bounce rates, competitive advantage, and cost-effectiveness.

Top 10 live chat plugins for WordPress Websites

Live chat plugins can be a game-changer for any WordPress website looking to improve customer support, increase conversions, and reduce bounce rates. With so many live chat plugins available for WordPress, it can be challenging to choose the right one for your website. In this article, we will discuss the top 10 live chat plugins for WordPress websites, their features, pricing, and customer support.

1) Tidio

Tidio is a popular live chat plugin for WordPress websites that offers a wide range of features, including real-time chat, chatbots, and email integrations. Tidio also offers customization options, such as adding a chat widget to specific pages, setting up automatic messages, and customizing the chatbox's appearance. Tidio has a free plan that offers basic features, and its paid plans start at $18/month.

2) JivoChat

JivoChat is a comprehensive live chat plugin for WordPress websites that offers real-time chat, email, and phone integrations. It also provides translations of up to 20 Languages. JivoChat also provides advanced features, such as chatbots, triggers, and visitor monitoring. JivoChat offers a free plan that includes up to five agents, and its paid plans start at $13/month.

3) Formilla

Formilla is a user-friendly live chat plugin for WordPress websites that offers live chat, email integrations, and Real-time visitor monitoring. Formilla also provides customization options, such as adding a chat widget to specific pages and customizing the chatbox's appearance. Formilla offers a free plan that includes basic features, and its paid plans start at $13.99 per month the most premium plan is available at $59.99 Per month with advanced Features.

4) Tawk.To

Tawk.To is a free live chat plugin for WordPress websites that offers unlimited chats and agents. Tawk.To also provides mobile apps for iOS and Android, which allows businesses to manage their live chat support on the go. It offers a comprehensive knowledge base and customer support through email and live chat. The plugin can be easily integrated with a variety of platforms, including WordPress, Shopify, and Magento. Also, it automatically routes chats to the most suitable agent based on the customer's query, facilitating fast and efficient service.

5) Chaport

Chaport is a versatile live chat plugin for WordPress websites that offers real-time chat, email integrations, and chatbots. Chaport also provides customization options, such as adding a chat widget to specific pages and customizing the chatbox's appearance. Chaport offers a free plan that includes basic features, and its paid plans start at $19.80/month.

6) LiveChat

LiveChat is a robust live chat plugin for WordPress websites that offers real-time chat, email integrations, and visitor monitoring. LiveChat also provides advanced features, such as chatbots, security, Customization, and analytics. LiveChat offers a 14-day free trial, and its paid plans start at $20/month.

7) Crisp

Crisp is a sleek live chat plugin for WordPress websites that offers real-time chat, email integrations, and chatbots. Crisp also provides customization options, such as adding a chat widget to specific pages and customizing the chatbox's appearance. Crisp offers a free plan that includes basic features which are perfectly fine for website owners who want a basic chat, and its paid plans start at $25/month.

8) Olark

Olark is a flexible live chat plugin for WordPress websites that offers Live chat, email integrations, team management, and visitor monitoring. Olark also provides customization options, such as adding a chat widget to specific pages and customizing the chatbox's appearance. Olark offers a 14-day free trial, and its paid plans start at $29/month.

9) Pure Chat

Pure Chat is an easy-to-use live chat plugin for WordPress websites that offers Unlimited Chats, easy Customization, and integrations. It also has mobile apps for iOS and Android. The plugin is designed with aim of simplicity and transparency. Also, with contact history and real-time analytics, agents can interact with customers confidently. Pure Chat also provides customization options, such as adding a chat widget to specific pages and customizing the chatbox's appearance. Pure Chat offers a free plan that includes basic features, and its paid plans start at $39/month.

10) Zendesk

Zendesk is a popular customer service software that offers a live chat plugin for WordPress websites. Numerous capabilities provided by the Zendesk Live Chat plugin aid companies in streamlining their customer care procedures. Zendesk provides advanced features, such as real-time messaging, customizable chat widgets, multiple chat channels, chat transcripts, and analytics. It offers a free trial, and its paid plans start at $19/month.

When choosing a live chat plugin for your WordPress website, it's essential to consider your business needs, budget, and customer support requirements. Here are some factors to consider:

Features: Look for a live chat plugin that offers the features you need, such as real-time chat, email integrations, chatbots, triggers, and reports.

Customization options: Look for a live chat plugin that offers customization options, such as adding a chat widget to specific pages and customizing the chatbox's appearance.

Pricing: Look for a live chat plugin that fits your budget. Some live chat plugins offer free plans with basic features, while others require a monthly subscription.

Customer support: Look for a live chat plugin that offers excellent customer support, such as a comprehensive knowledge base and live chat or email support.

Overall, live chat plugins can provide significant benefits for WordPress websites, such as improved customer experience, increased conversions, and reduced bounce rates. By choosing the right live chat plugin for your business, you can enhance your website's user experience and grow your business.

Final Thoughts on WordPress Live Chat Plugins

In conclusion, live chat plugins are an essential tool for any WordPress website looking to improve customer support, increase conversions, and reduce bounce rates. Live chat plugins offer real-time communication between website visitors and business owners or representatives, providing quick and personalized responses to customer queries.

WordPress offers a wide range of live chat plugins with various features and customization options. When choosing a live chat plugin for your WordPress website, it's essential to consider your business needs, budget, and customer support requirements. Look for a live chat plugin that offers the features you need, and customization options, fits your budget, and provides excellent customer support.

Overall, live chat plugins can provide significant benefits for WordPress websites, such as improved customer experience, increased conversions, and reduced bounce rates. By choosing the right live chat plugin for your business and optimizing its use, you can enhance your website's user experience and grow your business.